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We are headquartered in Metro-Atlanta, Georgia and have consultants world-wide to provide leading edge technology decisions and solutions.

Domain Expertise

Healthcare

Handle voluminous transactions accurately and improve turnaround times Cost savings, greater flexibility, consistency and reliability of services, quality of the customer experience and customization of processes is what IBM Daksh offers to its clients. We understand customer support and back-office processing services prevalent in the global healthcare industry and service providers, insurance carriers, brokers and administrators.

Our program management methodology along with the efforts taken to understand processes has provided immediate benefits to clients. FutureTech has experience in delivery of multiple complex processes involving decision-making within the healthcare domain and have successfully provided support for both transaction and voice processes.

Our range of services include:

  • Claims processing / adjudication (traditional, managed care and coordination of benefits)
  • New accounts application processing
 
  • Data entry and data correction
  • Customer service
  • Coordination of benefits
  • Outbound member satisfaction survey

Financial

Bringing competitive advantage and cost savings through flawless execution FutureTech is providing support for a wide array of banking and financial services products and services. Our strong focus on speed of execution along with process improvement and quality control has provided the transformational benefits of outsourcing to our clients. This has been enabled through unique service competencies and our understanding of world banking and financial markets.

We deliver multiple processes from multiple locations and act as a node in our clients' global processing centers. Our strong adherence federal and state rules and stringent compliance to processes and systems have brought best in class quality performance across the client enterprises.

Our range of services include:

  • Information calls
  • Account - verification, confirmation, fulfillment and maintenance
  • Research, place investigations and resolution of queries
  • Bill payments
  • Technical queries
 
  • Welcome calls
  • Customer feedback program
  • Collections
  • Telesales for home loans
  • Welcome and insurance calls
  • Order / replace cards
  • Skip tracing

Technology

First contact resolution and enhanced customer satisfaction FutureTech has developed an unique standing of having experience in a wide array of technical support processes FutureTech provides simple to high-end tech support including customer service, product feature / services support and troubleshooting. We have exceptional experience in supporting diverse hardware and software products. FutureTech has successfully launched pilots followed by rapid increase in size and scope without compromising on project metrics. We provide flexibility to manage higher call volume and spikes. We also have migrated clients' processes to new channels of communication such as chat to provide economic efficiencies.

Our range of services include:

  • Customer service for consumer
  • Tech support
  • Product support
  • Application and desktop support
 
  • Troubleshooting
  • Installation support
  • Software usage problems
  • Sales

 

   
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